I changed my mind, I no longer want our awesome product
We do not currently offer refunds but can provide product replacements.
For defective product or packages lost in transit, all claims must be submitted no later than 7 Calendar Days after the estimated delivery date.
What Our Policy Covers
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Damaged/Defective Items- Any claims for damaged/defective items must be submitted within 7 Calendar Days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 Calendar Days after the estimated delivery date. We only offer exchange or a discount for defective items.
Oh no! I was so excited to order, I accidentally put the wrong address/wrong product. What do I do now?!
Send a message to firstname.lastname@example.org ASAP! If it has not been prepared for ordering yet the address can still be changed. If you only realize after it has been shipped, unfortunately, you will be liable for reshipment costs once we have confirmed an updated address with you.
What if my fabulous item is destroyed in the mail?
Please send a picture verification to email@example.com within 7 Calendar Days of receiving the package. A new item will be shipped to you at no cost if the item is deemed damaged in transit or in production. We offer reshipment for defective or damaged items.