Shipping & Returns Policy

Contact hello@melaninmakeup.com if your answer is not addressed below:

Do you ship Internationally?

Yes we do!

I can't wait to get my order! How do I track it?

All tracking information will be included in the shipping email you receive after your order has been fulfilled. For Pre-Orders, you will get a confirmation email, acknowledging we received your order and a follow up email with a tracking number when the product is shipped.

I changed my mind, I no longer want your awesome product

Our return policy, unfortunately, does not cover buyer's remorse at this time :(  If you do get a defective order, want to return or your order is taking too long shoot an email to hello@melaninmakeup.com so we can help you out! 

I ordered the wrong colour, can I just exchange ?:(

Uh oh. Exchanges can only be processed if the sent package is in its original condition. If the package is in its original condition, the exchange will be processed but will cost you some $$ for shipping. If there has been an error in your order, please send an email to  hello@melaninmakeup.com. 

How fast is the shipping?

A flat rate, Standard Shipping rate is applied for all orders. Orders in North America on average take 7-10 business days and up to 20 business days after fulfilment for International orders. 

For Pre-Orders, please allow for at least 2 business weeks for orders to be fulfilled and shipped. 

Oh no! I was so excited to order,  I accidentally put the wrong address/wrong product. What do I do now?! 

Send a message to hello@melaninmakeup.com ASAP! If it hasn't been prepped for ordering yet the address can still be changed. If you only realize after it has been shipped, its not the best situation but there is a chance your local post office can still locate you. If it's returned back to Makeup for Melanin Girls, it can be reshipped to you for a few $. 

What if my fabulous item is destroyed in the mail?

Send Photo verification to hello@melaninmakeup within 7 calendar days of receiving the package. A new item will be shipped to you at no cost if the item is deemed damaged in transit or in production.