Contact email@example.com if your answer is not addressed below:
Yes we do!
All tracking information will be included in the shipping email you receive after your order has been fulfilled. For Pre-Orders, you will get a confirmation email, acknowledging we received your order and a follow up email with a tracking number when the product is shipped.
Our return policy, unfortunately, does not cover buyer's remorse at this time :( If you do get a defective order, want to return or your order is taking too long shoot an email to firstname.lastname@example.org so we can help you out!
Uh oh. Exchanges can only be processed if the sent package is in its original condition. If the package is in its original condition, the exchange will be processed but will cost you some $$ for shipping. If there has been an error in your order, please send an email to email@example.com.
A flat rate, Standard Shipping rate is applied for all orders. Orders in North America on average take 7-10 business days and up to 20 business days after fulfilment for International orders.
For Pre-Orders, please allow for at least 2 business weeks for orders to be fulfilled and shipped.
Send a message to firstname.lastname@example.org ASAP! If it hasn't been prepped for ordering yet the address can still be changed. If you only realize after it has been shipped, its not the best situation but there is a chance your local post office can still locate you. If it's returned back to Makeup for Melanin Girls, it can be reshipped to you for a few $.
Send Photo verification to hello@melaninmakeup within 7 calendar days of receiving the package. A new item will be shipped to you at no cost if the item is deemed damaged in transit or in production.